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To ensure that all who wish to provide any such information are given the opportunity to do so, we have designed several ways of providing us with your feedback:
a)you can telephone us on 0191 245 7313 and request to speak to the Service Co-ordinatorAll information provided to us will be treated in confidence and in accordance with the standing procedures.
b) you can write to us at our address:
NERS Interpreting and Translation Service
2 Jesmond Road West
Newcastle upon Tyne NE2 4PQ
(for the attention of the Co-ordinator)
N.B. Please indicate 'CONFIDENTIAL' on the envelope
c)If you are a professional user, you can use our Monitoring Form for Professional Users (please right click and select 'save target as..') to provide us with feedback. The form can and occasionally will be sent to you by the Service to request your feedback for the purpose of regular monitoring process. The form can be either e-mailed or sent to us by post.
d) If you are a translator or an interpreter, please use our Monitoring Form for Interpreters (please right click and select 'save target as..'). The same can be e-mailed or sent to us by post.
You may wish to remain anonymous when contacting us with your feedback. However, in the case of complaint, it might prove difficult to follow our Complaints Procedure fully in certain cases, unless the identity of the complainant is known to NERS.
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