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The majority of interpreters registered with our service are asylum seekers and refugees themselves. They have all been trained to the standards for community interpreters and endorse the Service's Code of Practice.
This page is intended for first time users as well as those who have already worked with the service for a long time.
How to use the interpreting service
For some of you, using an interpreter might be a new and somewhat daunting experience. For others, even after several sessions with an interpreter, you may still be unsure of a few aspects of an interpreters work. Please click here for a brief guide on how to work with an interpreter.
Costs and payment - the interpreting service
To obtain the comprehensive information on costs of interpreting please contact the NERS Interpreting Service on 0191 245 7313 or email us at interpreting@refugee.org.uk
Please note that late cancellations (less than 24 hours notice to the Service) will be charged at the hourly rate applicable. For further details refer to the Guidelines on How to Book an Interpreter below, or contact the Service Co-ordinator .
All invoices issued by the NERS Interpreting and Translation Service require payment within 28 days of submission.
Booking request for interpreter
All booking requests to the NERS Interpreting and Translation Service are standardised with the aim of simple and easy accessibility.
If you are not sure of the system, full details are provided on how to book an interpreter. If you are already familiar with the system please download the booking form for interpreting (please right click and select 'save target as..') and post / fax / email it to NERS. Our address is at the bottom of the page.
Your questions answered
'Your questions answered' is designed to give you suggestions on what to do in some out-of-ordinary situations that might arise as a result of working with interpreters. The list is by no means exhaustive and if the situation encountered by you is not depicted here, please contact us for clarification
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