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All translators are trained to the standards set by the NERS Interpreting and Translation Service and comply with the Translators Code of Practice at all times.
Our aim is complete customer satisfaction with every document we translate.
How to use the translating service
Should you require the need for a professional translation, please contact the service on 0191 245 7313 for an introductory discussion of your requirements. The service will be able to provide you with practical information on the cultural appropriateness of the text to be translated into the language(s) of asylum seekers and refugees, and provide you with suggestions on formats and modes of communication.
The service strongly encourages the professional user's participation in the translation process. This encourages consultation with the translator on issues such as transliteration and the meaning of the source text. Please note that if your format is rigid, translated text might have to undergo changes in order to fit the format.
The text will be translated and checked before submission. Completed translation will be delivered to you according to your specifications (it could be collected by you, sent by post, e-mailed or faxed). You can also request the translation on a floppy disc.
Costs and payment - the translating service
To obtain comprehensive information on costs of translation please contact the NERS Interpreting Service on 0191 245 7313. Texts will be treated individually, as their complexity will have an effect on the costings. In general, the cost is based on the number of words you would like translated.
Please note that once your booking form is received by the service, no cancellation by the professional user will be accepted.
All invoices issued by the NERS Interpreting and Translation Service require payment within 28 days of submission.
Booking request for translator
When the service is able to confirm its ability to carry out the translation task, the professional user should follow the booking procedure for translation. If you are already familiar with the procedure, you can use the Booking form for Translation (please right click and select 'save target as..') here and either download it in order to fax us your specification or for complete it online and e-mail it to the Service.
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